No. TotePag is built local-first. All bags, notes, photos, links, covers, and memos are stored exclusively in the on-device sandbox on your iPhone. We do not operate accounts or any self-hosted cloud servers. You can always export a full ZIP backup via Settings → Export Backup and save it to iCloud Drive, a USB drive, another computer, or any cloud storage you prefer.

Export: 1. Open TotePag → Settings → Export Backup. 2. Wait while the ZIP is prepared. The iOS share sheet will appear. 3. Choose "Save to Files" or AirDrop it to another device. Restore on another device: 1. Install TotePag on the new iPhone. 2. Settings → Import Backup → select the ZIP file. 3. Choose "Overwrite" (recommended; fully replaces current data) or "Merge" (adds items while preserving existing ones).

Pro is a one-time purchase billed by the App Store and tied to your Apple ID. After reinstalling or switching devices: 1. Make sure you are signed in with the same Apple ID. 2. Open TotePag → Upgrade Pro → tap "Restore Purchases" at the bottom. 3. The app queries App Store purchase history for that Apple ID and unlocks Pro automatically. You will never be double-charged. If it says "no previous purchases", verify the correct Apple ID and check Settings → [Your Apple ID] → Media & Purchases for the order.

All transactions are billed and receipted by Apple. The developer cannot directly issue refunds or cancel orders. To request a refund from Apple: · Open the receipt email Apple sent you and click "Report a Problem"; OR · Visit https://reportaproblem.apple.com and sign in with the same Apple ID; · Select the TotePag order and follow Apple's prompts to explain the reason.

The Pro price is fetched live from App Store Connect. If it does not load or respond, try these steps in order: 1. Make sure the App Store itself works on this Apple ID (open the App Store app and confirm it loads). 2. Force-close TotePag and re-open it, then navigate back to Upgrade Pro. 3. Switch networks (home Wi-Fi ↔ cellular). 4. If the issue persists, email us with a screenshot and device info — we'll help investigate.

Try the following in order: 1. Verify iOS Settings → TotePag → Photos is set to "All Photos" (if you imported from the library). 2. TotePag references local photos by path. Do not delete the original image in the iOS Photos library unless you used "Take Photo" inside TotePag, which stores the file inside the app sandbox. 3. If images break after a backup/restore migration, verify the ZIP was not truncated and do not kill the app while the import is still running. If still broken, email us a copy of your backup ZIP and we'll help recover the content.

TotePag Widget reads shared local data via App Group. To fix: 1. Open the main TotePag app once to trigger a sync to App Group. 2. Long-press the widget on the Home Screen → remove it, then re-add it. 3. If still blank, make any small change inside the main app (e.g. create a note then delete it) to refresh the summary.

Simplified Chinese and English are currently supported. The app automatically follows your system language. To force-switch, change iOS Settings → TotePag → Language.